Order Policy

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Order Placement:

• All orders are customized to guarantee the highest level of freshness and require a minimum notice period of 48 hours.

• Orders can be conveniently placed through our website or by direct communication with us.

• Payment: Customers are required to remit the full amount at the time of ordering, with no deposit necessary.

• We accept payments via credit and debit cards, ensuring secure transaction processing.

Cancellations & Modifications:

• Modifications to orders are permissible up to 24 hours prior to the designated pickup or delivery time.

• In order to receive a full refund, please ensure that any cancellation requests are made within 48 hours of placing your order.

Pickup & Delivery:

• Please be advised that pickups can be scheduled from Monday to Friday, between the hours of 9 AM and 5 PM. Additionally, we offer delivery services within San Diego County for an extra charge.

• Please inspect your order upon receipt. Any discrepancies should be reported immediately.

Returns & Refunds:

• Kindly note that due to the perishable nature of our products, all sales are considered final. However, if you find yourself unsatisfied with your order, we kindly request that you reach out to us within 24 hours in order to facilitate a resolution.

Allergies & Dietary Restrictions:

• Our products are made in a facility that processes nuts, wheat, and dairy. We cannot guarantee that any product is free from allergens.

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Catering Policy

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Booking & Payment:

• A 50% non-refundable deposit is required to secure your catering event. The balance is due 7 days before the event date.

• Final guest count and any dietary restrictions must be confirmed 7 days before the event.

• We accept payments via credit card, debit card, or PayPal.

Cancellations & Changes:

• Cancellations made 14 days prior to the event will not incur additional charges.

• Cancellations made within 14 days of the event will forfeit the deposit.

• Any changes to the menu or guest count must be made at least 7 days before the event.

Service & Setup:

• Catering service includes setup and teardown within the agreed-upon timeframe. Additional charges may apply for extended service hours.

• We provide all necessary serving utensils, trays, and napkins. Specialty items can be arranged upon request for an additional fee.

Liability:

• We are not responsible for any allergic reactions or food sensitivities. Please notify us of any dietary restrictions at the time of booking.

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